Shipping policy

  • Orders are processed from Milan (Italy) or Marrakech (Morocco), from Tuesday to Saturday. Orders are processed the day following the order date, or the first available working day. Orders placed from Saturday to Monday will be processed the following Tuesday.
  • Shipping across the world is free for orders over € 250, depending on the country.
  • After the order is processed, shipping times are: to Italy/Europe ½ days, to USA 2/3 days, to China 2/3 days, to Australia 4 days.
  • The amount of transactions made by credit card is charged at the time of order processing.
  • We’d like to inform our clients that delays in shipments may occur during promotions and sales.
  • Please note that it is illegal to declare on the invoice values ​​lower than the amount actually paid by the customer or to declare goods as GIFTS, therefore requests from customers relating to these activities will not be accepted.
  • Sarah Maj cannot be held responsible for delays in shipments caused by weather conditions, customs controls or other circumstances beyond our control.
  • When the order will be tendered to the courier, customers receive an email providing the tracking number (AWB) related to the order together with a link to track the order.
  • At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same. Sarah Maj’s parcels are carefully sealed.
  • In case the customer receives a parcel that has been opened by Customs or by the Carrier for authtorized inspections, the parcel will be closed with a guarantee seal by the specific authority.
  • If the package appears to have been tampered with or the original adhesive tape is not intact, the customer is asked to sign the reception of the package with reserve or to refuse delivery of the package. In case of evidence of tampering with the package, the customer is required to open a complaint with the local DHL or Poste Italiane office and to contact promptly Sarah Maj at the email address sarahmajshop@gmail.com
  • In the case of a tampered package, if the customer does not sign the receipt with reservation, the delivery is automatically considered accepted and consequently any complaints will not be accepted.
  • By placing an order, customers establish a commercial relationship with Sarah Maj and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender Sarah Maj in Italy at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.